HIGH POINT, N.C., July 6, 2015– High Point University rising senior Ashley Angle is exploring the world of guest services and hotel management through her summer internship at Hershey Entertainment & Resorts in Hershey, Pennsylvania.
Angle, originally from Mercersburg, Pennsylvania, works as the VIP Guest Services Intern at the Hershey Lodge and the Hotel Hershey. Her responsibilities there are putting her classroom experience as a business administration and communication double major at HPU into action.
The internship has allowed her to take on a supervisory role. She primarily is responsible for supervising the front desk, concierge, bellhop, greeter and guest response staffs.
角度表示她最大的工作是确保整体满足客人的需求。
“我想确保所有客人都会在住宿和娱乐中选择灵感和满意，”角度说。“该公司也致力于服务的遗产，这是Hershey的工作经验的令人难以置信的一部分。”
Angle credits her success at her internship to HPU. She says her knowledge of the financial skills needed to manage a resort comes from her classes, and the confidence she’s gained in her communication skills at HPU has been equally as vital to her work in hospitality.
“HPU has set me up to expect great things out of life and to focus on the quality of every detail,” says Angle. “This has inspired me to reach for a career in luxury resorts that have this same attention to detail and focus on positive experiences and philanthropic pursuits.”
Angle’s long-term goal is to attend an international hotel management school and to become a hotel general manager. She sees the experimental and hands-on learning from her internship as invaluable to her future career goals.
“I am very thankful to have had the opportunity to work as a member of the team before taking on my managerial role,” Angle says. “You cannot be an effective manager without learning the tasks that you’re managing. I’m lucky enough to have found a quality company that takes pride in teaching its interns to be team players and leaders all in one.”